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  1. Jira Service Management Cloud
  2. JSDCLOUD-13241

Multiple Identity provider (IDP) support for JSM portal only customers

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      Issue Summary

      Based on the portal-only account SSO feature released, it is not possible to connect multiple Identity providers for JSM portal-only customers to login or signup to JSM portal using SAML Single Sign on (SAML SSO) authentication method. 

      Steps to Reproduce

      You are allowed to add only one IDP according to the document. There is no option to add multiple IDPs.

      Expected Results

      It should allow to connect multiple Identity providers for JSM portal-only customers to login or signup to JSM portal using SAML Single Sign on (SAML SSO) authentication method. 

      Actual Results

      It can be added only one IDP. There is no option to add multiple IDPs.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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            [JSDCLOUD-13241] Multiple Identity provider (IDP) support for JSM portal only customers

            Jessica added a comment -

            +1 voted

            Jessica added a comment - +1 voted

            bernhard.gurn added a comment -

            Also we like to select per project (customer) the used IP.

            bernhard.gurn added a comment - Also we like to select per project (customer) the used IP.

            Vedant Kulkarni_Trundl added a comment -

            +1.

            Much needed.

            Vedant Kulkarni_Trundl added a comment - +1. Much needed.

            Aaron Geister added a comment -

            I am not sure why this is not an option most orgs using the portal for multiple clients would need to connect to multiple providers or multiple provider domains.

            Can we please find away to get this enabled.

            Aaron Geister added a comment - I am not sure why this is not an option most orgs using the portal for multiple clients would need to connect to multiple providers or multiple provider domains. Can we please find away to get this enabled.

              a1217920d496 Ash Young
              f973680a41c6 Kalpa Pushpakumara
              Votes:
              37 Vote for this issue
              Watchers:
              28 Start watching this issue

                Created:
                Updated: