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  1. Jira Service Management Cloud
  2. JSDCLOUD-15160

Give error context when JSM Chat/Virtual Agent fails instead of just a trace ID

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      When running into Chat errors, oftentimes the user is given a trace ID to send to Support that Support then has to search and identify. It would be helpful for customer self-service if they could view the error alongside the trace ID.

      For example:share this ID with support: [trace ID] is the message that users get currently and it would be helpful if they said this instead:

      "share this ID with support: [trace ID]
      error:unable-to-open-expired-modal"

            [JSDCLOUD-15160] Give error context when JSM Chat/Virtual Agent fails instead of just a trace ID

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              Unassigned Unassigned
              c1ef07cf3875 Steph Conard
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