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  1. Jira Service Management Cloud
  2. JSDCLOUD-10967

Forms: Allow multiple forms for a single request type in the customer portal

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Forms - Portal
    • None
    • 17
    • 24
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently, it's not possible to display multiple forms for a single request type when creating a ticket in the customer portal.

      Suggestion

      It would be great if we can add multiple forms to a single request type to be displayed during the ticket creation in the customer portal.

      Workaround

      Set up Automation to add a Form after Issue Creation. This means the Issue must be created first, but it will allow filling out the 2nd or 3rd, etc Form by the customer.

              92df334718e6 Anshumaan Bhartiya
              9330a841afd3 Bruna Silva
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                Created:
                Updated: