Working on the web on the phone is boring, please work on a suitable app for costumers.

This would be extremely beneficial for our user base to open tickets and easily take photos, videos of what they are experiencing. Our user base is usually "on-the-go", allowing them to do it from their app and receive notifications would great enhance their experience and our support.

23afc4c53d8a I'd say millions of users every day, but indeed, the problem is awareness. Also, some people not knowing what they are missing.. or not knowing what they don't know and not coming to this request portal and asking for features..

Many thousands of users per day but still few votes on this ticket. Ask your friends for a vote and let's try to raise awareness of this missing basic feature. 

Just another unfortunate example of how JSM is not really meant for enterprise service desks, despite Atlassian believing they are able to compete with other service desk tools like ServiceNow.

We really need Portal View as well. Not all approvers have backend access. Sometimes, user prefer to use Portal View.

I don't understand why the official Jira app a) doesn't mention/document that it's for licensed agents only, and b) is for licensed agents only in the first place. We're trying to encourage adoption by enabling frictionless issue entry, tracking and approvals, which the app provides. Only not for the vast bulk of users, who are just regular customers. The current app makes zero sense, and it seems like a simple backend fix to add this feature.

This should have been a standard feature to allow customers to utilize the app to submit tickets (without having to be "Agents").

Also think this is a must! We get requests from our customers for this.

this option for customers will be very useful, so it will be great to have it!

but I have a question, when will there be a decision about this issue?