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Suggestion
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Resolution: Unresolved
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4
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Jira customer notifications are sent to the customer in the language configured in customer profile (default language), they need to update their profile language to recieve notifications in the desired language.
Would be possible to send customer notifications based on "Request language" field rather than Customer configured language
- is duplicated by
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JSDCLOUD-7804 Jira email notification in user language.
- Closed
- is related to
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JSDCLOUD-8416 Customer notifications are not using the customer's browser language and defaults to project default language
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- Closed
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I agree with Vojtech, this should be classified as a bug rather than Suggestion.
This is something that is a major issue for us regarding international customers, in 2024 it should be possible to generate responses based on users system/browser language.
Even incoming domains like mail.es/fr/dk/com could be valid alternatives to base a reply on.