Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-8416

Customer notifications are not using the customer's browser language and defaults to project default language

    XMLWordPrintable

Details

    Description

      Summary

      When the preferred language is set to use the browser's language, customers notifications are ignoring this setting and defaulting to project's default language

      Steps to Reproduce

      1. Create a new Service Desk project;
      2. Set it's default language to Norwegian, add Swedish as an option;
      3. Create a new customer, it's preferred language will be their browser's language;
      4. Using a browser in Swedish, log in to the portal and create a new request

      Expected Results

      • Customer notification will be sent in Swedish

      Actual Results

      • Customer notification ignores browser language and defaults to Norwegian

      Notes

      • The request language is correctly set to Swedish but the notification is sent in Norwegian

      Workaround

      • Have the customer change their preferred language to Swedish

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              nmohdkhalid Nabil
              Votes:
              36 Vote for this issue
              Watchers:
              33 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: