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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Issue View
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None
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5
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6
Current State:
The internal comment visibility functionality have been announced for JSM cloud but currently, there's no option to make these changes through automation rules or any endpoints.
Proposed Future State:
It would be better to have the ability to update the internal comments in an automated way to restrict internal notes based on user's group.
Workaround:
Currently there's no known workaround for this work item.