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- JSDCLOUD-13766Ability to view JSM licensed users and projects they are part of on the same screen
- JSDCLOUD-12129Update SLA statistics for closed issues
- JSDCLOUD-9610Ability to Show/Hide the Create button on top
- JSDCLOUD-8356Ability to Add More Questions In Customer Satisfaction Survey
- JSDCLOUD-7806Differentiate between Share with Customer button vs. Comment Internally
- JSDCLOUD-6306Add a REST API for Customer creation with invitation email
- JSDCLOUD-5425Add the ability to customize Agent Notifications
- JSDCLOUD-4641Disable invitation email when assigning customer to organization
- JSDCLOUD-4606As a ServiceDesk administrator I would like to add multiple questions to CSAT feedback
- JSDCLOUD-4601Improve Automation User selection
- JSDCLOUD-4597Ability to view all request type results on the customer portal
- JSDCLOUD-4594Customers notifications should have more entities for inserting in the 'To:' field from a notification
- JSDCLOUD-4592As an admin I want to be able to edit the Customer Satisfaction email template
- JSDCLOUD-4591Ability to disable/enable the 'Share with customer' button
- JSDCLOUD-4588Improve customer and organization screen and add better searching capabilities
- JSDCLOUD-4586Ability to sort per columns in Customer Portal
- JSDCLOUD-4584As an admin I want to be able to disable the invitation e-mails from Service Desk
- JSDCLOUD-4583As a JSD admin, I'd like to override the 'unsubscribe notification' at an individual customer-user level
- JSDCLOUD-4581Hide usernames from customer notifications
- JSDCLOUD-4573Provide detail information on the error message why the email is being rejected
- JSDCLOUD-4561Customizable agents name in Customer Portal.
- JSDCLOUD-4553Ability to Select Individual Users in Customer Notifications
- JSDCLOUD-4552Customize the columns displayed on the portal requests list for customers
- JSDCLOUD-4547Ability to view attachment directly Customer Portal
- JSDCLOUD-4543Ability to Disable Notification Within Organisation
- JSDCLOUD-4541Add customer's custom fields
- JSDCLOUD-4539Total tickets for an organization
- JSDCLOUD-4535Customise SLA Colors
- JSDCLOUD-4533Allow customized satisfaction options icons
- JSDCLOUD-4525SLA keeps counting when importing resolved issues on JIRA
- JSDCLOUD-4511Create a queue navigator
- JSDCLOUD-4506Customer Notifications for Issue Updated Event
- JSDCLOUD-4501Add custom email template for internal team alerts(for agents) in Service Desk cloud.
- JSDCLOUD-4485Display KB articles on Help Center
- JSDCLOUD-4482Ability to display different Request types per group
- JSDCLOUD-4480Services desk Email Handler
- JSDCLOUD-4471Allow Agents to Create Accounts for Customers without Sending Email Invitations
- JSDCLOUD-4470Add column showing number of users in organization
- JSDCLOUD-4468Add Jira Service Management related fields available as Pie Chart fields
- JSDCLOUD-4466Custom Message on Alert User Action
- JSDCLOUD-4464As an administrator I want to be able to embed my knowledge base into the customer portal
- JSDCLOUD-4458Handle Daylight Saving Time in JSD Calendars
- JSDCLOUD-4457Track request type "Group" information
- JSDCLOUD-4452Add a possibility to hide error message
- JSDCLOUD-4448Ability to Add more Columns / custom fields to custom report drill-down table
- JSDCLOUD-4445Ability to hide Create button based on project or signed in users group
- JSDCLOUD-4441Allow Agents to Request Participants via Email that do not belong to customer
- JSDCLOUD-4439Report Satisfaction across projects
- JSDCLOUD-4433Render URL Custom Fields as Links in Customer Portal
- JSDCLOUD-4432Add ability to add alt text to an image for Section 508 Compliance
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title=\"Atlassian Internationalization\"\n value=\"11460\">\n Atlassian Internationalization (I18N)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=22910&size=small\"\n title=\"Atlassian Marketplace\"\n value=\"22910\">\n Atlassian Marketplace (MP)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21312&size=small\"\n title=\"Atlassian OAuth 2.0\"\n value=\"21312\">\n Atlassian OAuth 2.0 (OAUTH20)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20010&size=small\"\n title=\"Atlassian Product Integrations\"\n value=\"20010\">\n Atlassian Product Integrations (API)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=14310&size=small\"\n title=\"atlassian-http\"\n value=\"14310\">\n atlassian-http (HTTP)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=10480&size=small\"\n title=\"atlassian-seraph\"\n value=\"10480\">\n atlassian-seraph (SER)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=22610&size=small\"\n title=\"Automation for Cloud\"\n value=\"22610\">\n Automation for Cloud (AUTO)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20910&size=small\"\n title=\"Automation for Jira Server\"\n value=\"20910\">\n Automation for Jira Server (JIRAAUTOSERVER)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=11011&size=small\"\n title=\"Bamboo Data Center\"\n value=\"11011\">\n Bamboo Data Center (BAM)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20310&size=small\"\n title=\"Bitbucket Cloud\"\n value=\"20310\">\n Bitbucket Cloud (BCLOUD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=13310&size=small\"\n title=\"Bitbucket Data Center\"\n value=\"13310\">\n Bitbucket Data Center (BSERV)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=11772&size=small\"\n title=\"Clover\"\n value=\"11772\">\n Clover (CLOV)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21610&size=small\"\n title=\"Compass\"\n value=\"21610\">\n Compass (COMPASS)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=18513&size=small\"\n title=\"Confluence Cloud\"\n value=\"18513\">\n Confluence Cloud (CONFCLOUD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=11291&size=small\"\n title=\"Crowd Data Center\"\n value=\"11291\">\n Crowd Data Center (CWD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=11771&size=small\"\n title=\"Crucible\"\n value=\"11771\">\n Crucible (CRUC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=23410&size=small\"\n title=\"Ecosystem App Security\"\n value=\"23410\">\n Ecosystem App Security (ECOSEC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=11830&size=small\"\n title=\"FishEye\"\n value=\"11830\">\n FishEye (FE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=23910&size=small\"\n title=\"Focus\"\n value=\"23910\">\n Focus (FOCUS)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=16810&size=small\"\n title=\"Identity\"\n value=\"16810\">\n Identity (ID)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20610&size=small\"\n title=\"Jira Align\"\n value=\"20610\">\n Jira Align (JIRAALIGN)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=18511&size=small\"\n title=\"Jira Cloud\"\n value=\"18511\">\n Jira Cloud (JSWCLOUD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=10240&size=small\"\n title=\"Jira Data Center\"\n value=\"10240\">\n Jira Data Center (JRASERVER)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=18514&size=small\"\n title=\"Jira Platform Cloud\"\n value=\"18514\">\n Jira Platform Cloud (JRACLOUD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=18512&size=small\"\n title=\"Jira Service Management Cloud\"\n value=\"18512\">\n Jira Service Management Cloud (JSDCLOUD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=15611&size=small\"\n title=\"Jira Service Management Data Center\"\n value=\"15611\">\n Jira Service Management Data Center (JSDSERVER)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=12200&size=small\"\n title=\"Jira Software Data Center\"\n value=\"12200\">\n Jira Software Data Center (JSWSERVER)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21810&size=small\"\n title=\"Jira Work Management Cloud\"\n value=\"21810\">\n Jira Work Management Cloud (JWMCLOUD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=23510&size=small\"\n title=\"Loom\"\n value=\"23510\">\n Loom (LOOM)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=19710&size=small\"\n title=\"Migration Platform\"\n value=\"19710\">\n Migration Platform (MIG)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20810&size=small\"\n title=\"OpenID Connect for Atlassian Data Center\"\n value=\"20810\">\n OpenID Connect for Atlassian Data Center (OIDCDC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21710&size=small\"\n title=\"Opsgenie\"\n value=\"21710\">\n Opsgenie (OPSGENIE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=22010&size=small\"\n title=\"Proforma Server & Data Centre\"\n value=\"22010\">\n Proforma Server & Data Centre (FORMDC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=23610&size=small\"\n title=\"Rovo\"\n value=\"23610\">\n Rovo (ROVO)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=18310&size=small\"\n title=\"SAML for Atlassian Data Center\"\n value=\"18310\">\n SAML for Atlassian Data Center (SAMLDC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20410&size=small\"\n title=\"Server Deployments and Scale\"\n value=\"20410\">\n Server Deployments and Scale (SCALE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=12910&size=small\"\n title=\"Sourcetree For Mac\"\n value=\"12910\">\n Sourcetree For Mac (SRCTREE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=14510&size=small\"\n title=\"Sourcetree for Windows\"\n value=\"14510\">\n Sourcetree for Windows (SRCTREEWIN)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=22011&size=small\"\n title=\"Statuspage\"\n value=\"22011\">\n Statuspage (STATUS)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21311&size=small\"\n title=\"TRELLO\"\n value=\"21311\">\n TRELLO (TRELLO)\n </option>\n </optgroup>\n </select>\n </div>\n \n\n","jql":"project = CONFSERVER","validSearcher":true,"isShown":true},"assignee":{"name":"Assignee","editHtml":"\n \n <div class=\"field-group aui-field-userlist\" >\n <label for=\"searcher-assigneeSelect\">Assignee</label> <fieldset rel=\"assignee\" class=\"hidden user-group-searcher-params\">\n </fieldset>\n <select class=\"js-usergroup-checkboxmultiselect\" multiple=\"multiple\" id=\"assignee\" name=\"assignee\" data-placeholder-text=\"Enter username or group\">\n <optgroup>\n <option class=\"headerOption\" data-icon=\"https://jira.atlassian.com/secure/useravatar?size=xsmall&avatarId=10613\" value=\"empty\" title=\"Unassigned\">Unassigned</option>\n </optgroup>\n <optgroup>\n </optgroup>\n </select>\n <input type=\"hidden\" name=\"check_prev_assignee\" value=\"true\">\n </div>\n \n","validSearcher":true,"isShown":true},"status":{"name":"Status","editHtml":"\n <div class=\"field-group aui-field-constants\" >\n <label for=\"searcher-status\">Status</label> <select class=\"select js-default-checkboxmultiselectstatuslozenge\"\n data-placeholder-text=\"Find Statuses...\"\n id=\"searcher-status\"\n multiple=\"multiple\"\n name=\"status\"\n data-max-inline-results-displayed=\"100\"\n data-footer-text=\"-79 more options. Continue typing to refine further.\" data-status-lozenge=\"true\">\n <optgroup >\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/inprogress.png\" value=\"3\" title=\"In Progress\" data-simple-status=\"{"id":"3","name":"In Progress","description":"The development team is currently working on this issue.","iconUrl":"/images/icons/statuses/inprogress.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In Progress</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/closed.png\" value=\"6\" title=\"Closed\" data-simple-status=\"{"id":"6","name":"Closed","description":"Work on this issue is complete.\\r\\n\\r\\nIf it\\u2019s fixed in a Server product, the resolution will be \\u2018Fixed\\u2019 and the Fix Version field will indicate the product version that contains the fix.\\r\\n\\r\\nIf no code changes were required, the resolution will be \\u2018Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"/images/icons/statuses/closed.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Closed</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10030\" title=\"Needs Triage\" data-simple-status=\"{"id":"10030","name":"Needs Triage","description":"This issue is waiting to be reviewed by a member of the Atlassian product team. Typically, only recently created issues are in this status. Our product teams review these issues regularly.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Needs Triage</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10049\" title=\"Ready for Development\" data-simple-status=\"{"id":"10049","name":"Ready for Development","description":"","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Ready for Development</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10051\" title=\"In Review\" data-simple-status=\"{"id":"10051","name":"In Review","description":"A fix for this issue has been proposed and is being reviewed and quality-tested by the development team.","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In Review</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10064\" title=\"Awaiting Merge\" data-simple-status=\"{"id":"10064","name":"Awaiting Merge","description":"Issue has been fixed and QA-ed but has not been merged to master/stable branch","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Awaiting Merge</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/trash.png\" value=\"10068\" title=\"Cancelled\" data-simple-status=\"{"id":"10068","name":"Cancelled","description":"","iconUrl":"/images/icons/statuses/trash.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Cancelled</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11772\" title=\"Gathering Interest\" data-simple-status=\"{"id":"11772","name":"Gathering Interest","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Gathering Interest</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11773\" title=\"Reviewing\" data-simple-status=\"{"id":"11773","name":"Reviewing","description":"We're currently reviewing this suggestion. This may involve collecting more information about the customer problem, conducting a technical investigation or analysing the strategic alignment with our roadmap.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Reviewing</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11774\" title=\"Under Consideration\" data-simple-status=\"{"id":"11774","name":"Under Consideration","description":"We are looking into this suggestion and believe it to be a strong candidate for our roadmap. We will continue investigating and provide a follow-up in a few months time.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Under Consideration</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11775\" title=\"Future Consideration\" data-simple-status=\"{"id":"11775","name":"Future Consideration","description":"We see this suggestion as a potential candidate for our longer term roadmap, but won't be working on it at the moment. We will reconsider the suggestion in a year.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Future Consideration</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11776\" title=\"Not Being Considered\" data-simple-status=\"{"id":"11776","name":"Not Being Considered","description":"Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. We will review this ticket in a year to see if our decision has changed.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Not Being Considered</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12072\" title=\"Gathering Impact\" data-simple-status=\"{"id":"12072","name":"Gathering Impact","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Gathering Impact</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12073\" title=\"Long Term Backlog\" data-simple-status=\"{"id":"12073","name":"Long Term Backlog","description":"A fix for this issue is required, but planned for farther in the future. 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0.3
0