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  1. Jira Service Management Cloud
  2. JSDCLOUD-4471

Allow Agents to Create Accounts for Customers without Sending Email Invitations

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      Currently only JIRA admins can create users without sending email invitations. Agents can only invite customers via email when public signup and outgoing mail are enabled.

      Suggestion

      In many scenarios, it should be more convenient to allow agents to create customer accounts silently. For example agents may have talked with non-existing customers via a different communication channel so they just want to add customer accounts without disturbing admins and the customers themselves.

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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