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Suggestion
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Resolution: Low Engagement
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Summary
Currently only JIRA admins can create users without sending email invitations. Agents can only invite customers via email when public signup and outgoing mail are enabled.
Suggestion
In many scenarios, it should be more convenient to allow agents to create customer accounts silently. For example agents may have talked with non-existing customers via a different communication channel so they just want to add customer accounts without disturbing admins and the customers themselves.
- duplicates
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- Closed
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![[Extranet] Page](/images/icons/generic_link_16.png "[Extranet] Page")
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[JSDSERVER-4471] Allow Agents to Create Accounts for Customers without Sending Email Invitations
Lada
added a comment - Hi! I'm really waiting for this.
If we take an issue through live-chat or telephone, we don't want disturb customers with email just to say them, that they have account. But that happens, when we invite users via Service Desk.
If we want avoid this, we should ask administrator to add new user via "Create a new user in the system" in Administration panel, but this is waste of time both for agents and for administrators.
The shortest way is:
1) New issue is open (no matter how, but not via email or portal)
2) Agant creates new user in the issue - http://image.prntscr.com/image/ebdd0a5835e34813bcca6b5904a87ce6.png
3) Right after this agent can answer to client via public comment. Client gets an email with an answer to his mail.
It would be very comfortable for customers and for agents
Lada
added a comment - Hi! I'm really waiting for this.
If we take an issue through live-chat or telephone, we don't want disturb customers with email just to say them, that they have account. But that happens, when we invite users via Service Desk.
If we want avoid this, we should ask administrator to add new user via "Create a new user in the system" in Administration panel, but this is waste of time both for agents and for administrators.
The shortest way is:
1) New issue is open (no matter how, but not via email or portal)
2) Agant creates new user in the issue - http://image.prntscr.com/image/ebdd0a5835e34813bcca6b5904a87ce6.png
3) Right after this agent can answer to client via public comment. Client gets an email with an answer to his mail.
It would be very comfortable for customers and for agents
Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Regards,
Jira Service Management, Data Center & Server