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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-4471

Allow Agents to Create Accounts for Customers without Sending Email Invitations

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • UIS:
      1
    • Support reference count:
      5
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      Currently only JIRA admins can create users without sending email invitations. Agents can only invite customers via email when public signup and outgoing mail are enabled.

      Suggestion

      In many scenarios, it should be more convenient to allow agents to create customer accounts silently. For example agents may have talked with non-existing customers via a different communication channel so they just want to add customer accounts without disturbing admins and the customers themselves.

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              Assignee:
              Unassigned Unassigned
              Reporter:
              vdung Andy Nguyen (Inactive)
              Votes:
              9 Vote for this issue
              Watchers:
              9 Start watching this issue

                Dates

                Created:
                Updated: