Problem Definition

JIRA Service Desk notifications for customer do not obey ordinary notification scheme, which is a good way to split notification sending and also is good to edit the e-mail content. However, you are only able to set up notification sending (to costumers) with the following options: Reporter or Customers Involved (request participants). This can limit some cases, like e.g: You have other 'User fields' for people like Stakeholders, who should receive some specific notifications.

Suggested Solution

Be able to add other entities for the 'To:' field in customer notifications, like Customer Field Value (as it has on notification schemes) or be able to add customers or customers within a custom field into notification scheme (which currently don't work as JIRA Notification schemes work only for internal users not customers)