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Suggestion
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Resolution: Unresolved
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169
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2
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Currently, there is a REST API call to create Customers (Service Desk) but this operation does not cause invitation email to be sent to the newly created customer.
The suggestion is to add the possibility to decide if the email can be sent or to implement another REST API with this function.
- duplicates
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- Closed
- is related to
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- Gathering Interest
- relates to
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- Gathering Interest
![[Atlassian Documentation] Page](/images/icons/generic_link_16.png "[Atlassian Documentation] Page"){kind=icon}
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[JSDCLOUD-6306] Add a REST API for Customer creation with invitation email
+1 requirement for many of our customers.
If it's possible to 'hack' the invitation resend to generate an invitation link, then it shouldn't be difficult to also expose a public API to retrieve the intiial invitation link.
This thing doesn't make sense. There is an API to create a customer but the customer cannot sign up unless you invite the customer manually. It makes no sense, and even more ridiculous that Atlassian doesn't consider fixing this obvious bug.
But does anyone read these requests? I doubt 
The ticket is created on 13/Jul/2018 “+6 Years old” and you never worked on or prioritize it! How come you are providing an API for customer portal without allowing the API to provoke sending the invite email?! It doesn't make sense to invite customers to the portal if they don't receive a notification about it. It’s really frustrating that we invested our times in this tool. bd66906cb7a5
+1 for that.
We have customers with tens of thousands of contacts, they are managing in assets, and they need to invite them in batches to the customer portals. Doing that manually is a pain. But having no notification and also not being able to use other email address than automation@your-base-url.atlassian.net
within automations is pain as well.
Please, make this happen!
We are planning a server to cloud migration to a public-facing JSM Service Desk that will need to have user accounts internally provisioned for security purposes, with 700,000 customer users (and growing) on the current instance. We absolutely need to be able to automate sending invite emails for this to be a feasible migration.
There is an additional workaround described here https://community.atlassian.com/t5/Jira-Service-Management/Re-Re-No-invite-email-being-sent-after-adding-customer/qaq-p/1971771/comment-id/100658#M100658 the only downside is the customer needs to reset the password initially
The most recent comment in AUTO-874 is completely correct. This is hardly a suggestion for a "new feature". The current API call is functionally useless without the ability to also send the invite email.
Looking to perform a cloud to cloud migration need this feature to automate sending users an invitation for users that were given Jira to product access
I'm transitioning another organization away from Zendesk to JSM, and it is just laughable that this hasn't been fixed since I first encountered this issue three years ago.