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  1. Jira Service Management Cloud
  2. JSDCLOUD-4425

Allow customer notification when created via REST API

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When creating a customer via REST API it's not possible to send notification email to this customer saying that an account has being created for him/her.

      Suggested Solution

      Add a "notification" parameter on the call, so that users can choose whether to notify the customer or not.

      Documentation:

      https://docs.atlassian.com/jira-servicedesk/REST/cloud/#servicedeskapi/customer-createCustomer

      Workaround

      None.

              Unassigned Unassigned
              ediel Elisa [Atlassian] (Inactive)
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                Created:
                Updated:
                Resolved: