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  1. Jira Service Management Data Center
  2. JSDSERVER-4425

Allow customer notification when created via REST API

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Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • API and Integrations
    • None
    • 3
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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When creating a customer via REST API it's not possible to send notification email to this customer saying that an account has being created for him/her.

      Suggested Solution

      Add a "notification" parameter on the call, so that users can choose whether to notify the customer or not.

      Documentation:

      https://docs.atlassian.com/jira-servicedesk/REST/4.17.1/#servicedeskapi/customer

      Workaround

      None.

      Attachments

        Issue Links

          relates to

          Suggestion - JSDCLOUD-4425 Allow customer notification when created via REST API

          • Closed

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            People

              Unassigned Unassigned
              ediel Elisa [Atlassian]
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              Dates

                Created:
                Updated:
                Resolved:

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