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  1. Jira Service Management Cloud
  2. JSDCLOUD-4425

Allow customer notification when created via REST API

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When creating a customer via REST API it's not possible to send notification email to this customer saying that an account has being created for him/her.

      Suggested Solution

      Add a "notification" parameter on the call, so that users can choose whether to notify the customer or not.

      Documentation:

      https://docs.atlassian.com/jira-servicedesk/REST/cloud/#servicedeskapi/customer-createCustomer

      Workaround

      None.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-6306 Add a REST API for Customer creation with invitation email

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-4425 Allow customer notification when created via REST API

          • Closed
          relates to

          Suggestion - JSDCLOUD-4426 REST API to (re)send an invite email to an already created Customer

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              ediel Elisa [Atlassian]
              Votes:
              47 Vote for this issue
              Watchers:
              35 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: