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  1. Jira Service Management Data Center
  2. JSDSERVER-4425

Allow customer notification when created via REST API

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • API and Integrations
    • None
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When creating a customer via REST API it's not possible to send notification email to this customer saying that an account has being created for him/her.

      Suggested Solution

      Add a "notification" parameter on the call, so that users can choose whether to notify the customer or not.

      Documentation:

      https://docs.atlassian.com/jira-servicedesk/REST/4.17.1/#servicedeskapi/customer

      Workaround

      None.

            [JSDSERVER-4425] Allow customer notification when created via REST API

            Charlie Marriott added a comment -
            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

              Unassigned Unassigned
              ediel Elisa [Atlassian]
              Votes:
              4 Vote for this issue
              Watchers:
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                Created:
                Updated:
                Resolved: