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  1. Jira Service Management Cloud
  2. JSDCLOUD-4641

Disable invitation email when assigning customer to organization

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      JIRA Service Desk: 3.3.0 

      Problem when allocating existing customer to organization. 

      All our users are already defined in JSD via AD sync. When we allocate users to organization in JSD, an invitation is sent to the staff. Following the link asks them to sign up to the service desk. (They are existing users, and causes significant confusion). 

       

      (Tried to search for existing open tickets on this but havent found any. Please close ticket if this issue is already logged)

       

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          is duplicated by

          Suggestion - JSDCLOUD-4584 As an admin I want to be able to disable the invitation e-mails from Service Desk

          • Closed
          is related to

          Suggestion - JSDSERVER-4641 Disable invitation email when assigning customer to organization

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              a620038e6229 Jehan Gonsalkorale
              0060dc26da5f IT Department
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                Created:
                Updated: