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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Customer Portal - Help Center
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0
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5
NOTE: This suggestion is for JIRA Service Desk Cloud.
It would be great to have a screen where we can see the list of JSM licensed users and projects they are part of on the same screen.
Workaround
There is a way currently to see what projects a user has access to in the Jira Cloud version. Here are the steps:
- As a site/org admin, go to settings.
- choose user management.
- To the right of the user name, click on 'Show Details.
- This will open a user information screen showing various pieces of information. If they have Jira access, click on the three dots (...) at the end of the Jira object.
- Then, choose 'View Jira Project Roles' from the options.
- This will show the projects and the permission levels that users on each project