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  1. Jira Service Management Cloud
  2. JSDCLOUD-4501

Add custom email template for internal team alerts(for agents) in Service Desk cloud.

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As per https://jira.atlassian.com/browse/JSD-218 custom notifications is possible for customer notifications. While this is great, it doesn't serve us. We use JIRA service desk internally and is not exposed to outside customers. 

      • Add the custom notifications for agents/admins
      • Allow Custom fields to be used as message variables in the template

            Unassigned Unassigned
            66905008e2cc Ambika
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