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  1. Jira Service Management Cloud
  2. JSDCLOUD-4501

Add custom email template for internal team alerts(for agents) in Service Desk cloud.

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As per https://jira.atlassian.com/browse/JSD-218 custom notifications is possible for customer notifications. While this is great, it doesn't serve us. We use JIRA service desk internally and is not exposed to outside customers. 

      • Add the custom notifications for agents/admins
      • Allow Custom fields to be used as message variables in the template

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          duplicates

          Suggestion - JSDCLOUD-5425 Add the ability to customize Agent Notifications

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          Suggestion - JSDSERVER-4501 Add custom email template for internal team alerts(for agents) in Service Desk cloud.

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              Unassigned Unassigned
              66905008e2cc Ambika
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