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  1. Jira Service Management Data Center
  2. JSDSERVER-4501

Add custom email template for internal team alerts(for agents) in Service Desk cloud.

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Email - Outgoing
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As per https://jira.atlassian.com/browse/JSD-218 custom notifications is possible for customer notifications. While this is great, it doesn't serve us. We use JIRA service desk internally and is not exposed to outside customers. 

      • Add the custom notifications for agents/admins
      • Allow Custom fields to be used as message variables in the template

            Unassigned Unassigned
            66905008e2cc Ambika
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              Created:
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