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  1. Jira Service Management Cloud
  2. JSDCLOUD-5425

Add the ability to customize Agent Notifications

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Component/s: None
    • Labels:
      None
    • UIS:
      5
    • Support reference count:
      14
    • Feedback Policy:

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      Description

      Currently, Service Desk Agents receive notifications as per JIRA Notification email template, which is not customizable.

      It would be great to have the ability to customize the content of emails sent to Agents, possibly including variables such as customer organization, request types and etc.

       

      Workaround

      You can use Project Automation to do this (you may want to disable the default Jira notifications that you are going to replace with the custom ones).

      You can find the Project Automation voice at the bottom of your project settings. Be careful not to confuse it with the Jira Service Desk Automation voice present in the same menu (higher position).

       

      For further details on this please see:

       

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              Assignee:
              Unassigned Unassigned
              Reporter:
              pjunior Paulo Junior
              Votes:
              48 Vote for this issue
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              44 Start watching this issue

                Dates

                Created:
                Updated: