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  1. Jira Service Management Cloud
  2. JSDCLOUD-7786

Edit email template for agents

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-5425 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Christal Rodrigues
      Jira Service Management Cloud team

      Hi, my customer wants to edit the mail template for agents, in order to delete the "add comment" section, and the mail footer

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          duplicates

          Suggestion - JSDCLOUD-5425 Add the ability to customize Agent Notifications

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