Details
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Suggestion
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Resolution: Unresolved
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None
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None
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74
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1
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Description
Problem Definition
When we're configuring the customers notifications, there's no option to customize it according to request types. For instance, I'd like the notification regarding issue created to be sent for the request types X and Y, but not for Z.
Suggest Solution
Add the ability to do so.
Workaround
Use the automation rules from Service Desk for certain events such as:
When: Issue Created
If: Issue matches -> "Customer Request Type" = X
Then: Send email
Attachments
Issue Links
- is cloned from
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JSDSERVER-5624 Customize notifications per Request Type
- Gathering Interest