Problem Definition

When we're configuring the customers notifications, there's no option to customize it according to request types. For instance, I'd like the notification regarding issue created to be sent for the request types X and Y, but not for Z.

Suggest Solution

Add the ability to do so.

Workaround

Use the automation rules from Service Desk for certain events such as:

When: Issue Created
If: Issue matches -> "Customer Request Type" = X
Then: Send email