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  1. Jira Service Management Data Center
  2. JSDSERVER-5624

Customize notifications per Request Type

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      When we're configuring the customers notifications, there's no option to customize it according to request types. For instance, I'd like the notification regarding issue created to be sent for the request types X and Y, but not for Z.

      Suggest Solution

      Add the ability to do so.

      Workaround

      Use the automation rules from Service Desk for certain events such as:

      When: Issue Created
      If: Issue matches -> "Customer Request Type" = X
      Then: Send email

            [JSDSERVER-5624] Customize notifications per Request Type

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              Unassigned Unassigned
              pahennig Paulo Hennig (Inactive)
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                Created:
                Updated: