Suggestion Summary

Currently in Service Desk, when an agent attempts to invite a user as a participant and the email does not exist yet, the user cannot be selected or invited.

How to Verify

1. Go to Project > SD Project > Issue as an agent.
2. Type in an email of a user that is not a customer in the request participant field.

Expected Result

JIRA should trigger an invite to the user to join Service Desk and also alert him he has been invited as a participant.

Actual Result

JIRA would let the agent know that the user does not exist hence he cannot be added to the field.

Work Aroundt

• Click on view customer request link on view issue screen in right-panel in Service Desk request section.
• Add request participant there by clicking on Share link.