Allow Agents to Request Participants via Email that do not belong to customer

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    • Type: Suggestion
    • Resolution: Low Engagement
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    • Component/s: None
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    • 1

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Suggestion Summary

      Currently in Service Desk, when an agent attempts to invite a user as a participant and the email does not exist yet, the user cannot be selected or invited.

      How to Verify

      1. Go to Project > SD Project > Issue as an agent.
      2. Type in an email of a user that is not a customer in the request participant field.

      Expected Result

      JIRA should trigger an invite to the user to join Service Desk and also alert him he has been invited as a participant.

      Actual Result

      JIRA would let the agent know that the user does not exist hence he cannot be added to the field.

            Assignee:
            Unassigned
            Reporter:
            Ismael Olusula Jimoh (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated:
              Resolved: