Provide detail information on the error message why the email is being rejected

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      At the moment, when the MIME message in the mail headers do not obey the RFC2183 convention, the only error message that can be seen in the Email Requests is There was an error reading the body of email message. The only way to find out the information on why the emails are being rejected is to check the log on Atlassian Support end.

      Suggested Solution

      It would be great if the email request can provide more detailed explanation why the emails are being rejected (e.g: there is a problem with the email header) so that it will be visible to the users

      Why this is important

      The customer will have the awareness that JIRA Service Desk can only accept email with headers that obey the specific criteria.

            Assignee:
            Unassigned
            Reporter:
            Nur Asnida Hassan (Inactive)
            Votes:
            6 Vote for this issue
            Watchers:
            7 Start watching this issue

              Created:
              Updated:
              Resolved: