Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4597

Ability to view all request type results on the customer portal


    • 0
    • 2
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When viewing the Customer Portal, users may search for key words that bring up a filtered result list of requests types that match the keyword typed in.

      Currently, this list brings back a maximum of 4 results regardless if it matches more results. As a user, I'd like to have the results come back in a pagination or way to view the full list of results

      Suggested Solution

      Adding a pagination option or ability to select a link that displays all matching results.

      Why this is important

      Customers can filter down request types and would help prevent them from creating request types in the wrong area


      provide more specific /unique request type names for the search results to bring back.

            Unassigned Unassigned
            bcruz@atlassian.com Brian Cruz (Inactive)
            7 Vote for this issue
            7 Start watching this issue