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  1. Jira Service Management Cloud
  2. JSDCLOUD-4482

Ability to display different Request types per group

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Because different people use the same Service Desk it would be nice to display request types based on the current user. A setting per Request type should be sufficient to configure this.

      I found this plugin which offers this functionality. I think this should be a core feature.

      https://intenso.atlassian.net/wiki/display/SPFJSD/Hide+request+type+for+group

            [JSDCLOUD-4482] Ability to display different Request types per group

            Samriddhi Saumya added a comment -

            Hi Everyone,

            Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-3665 which has received more traction. You can follow the ticket there as the source of truth.

            Thank you again for your feedback!

            Samriddhi Saumya

            Jira Service Management Cloud team

            Samriddhi Saumya added a comment - Hi Everyone, Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of  https://jira.atlassian.com/browse/JSDCLOUD-3665 which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback! Samriddhi Saumya Jira Service Management Cloud team

            Miriam Hopton added a comment -

            This would be a great feature to implement for Jira ServiceDesk customers. We are launching ServiceDesk for all departments in our company and the ability to manage request types by group or organization would save a lot of portals and ease of use for the tool.

            Miriam Hopton added a comment - This would be a great feature to implement for Jira ServiceDesk customers. We are launching ServiceDesk for all departments in our company and the ability to manage request types by group or organization would save a lot of portals and ease of use for the tool.

              Unassigned Unassigned
              79813fab7926 Jasper Knops
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