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Suggestion
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Resolution: Duplicate
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None
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1
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2
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Because different people use the same Service Desk it would be nice to display request types based on the current user. A setting per Request type should be sufficient to configure this.
I found this plugin which offers this functionality. I think this should be a core feature.
https://intenso.atlassian.net/wiki/display/SPFJSD/Hide+request+type+for+group
- duplicates
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JSDCLOUD-3665 Customize the request types/request groups based on customer groups in Customer Portal.
- Gathering Interest
- is related to
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JSDSERVER-4482 Ability to display different Request types per group
- Closed
Hi Everyone,
Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-3665 which has received more traction. You can follow the ticket there as the source of truth.
Thank you again for your feedback!
Samriddhi Saumya
Jira Service Management Cloud team