Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
As an administrator I would like to restrict which request types would be available for customers by groups of customers.
Customize the request types available by customer groups in Customer Portal.
Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal