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  1. Jira Service Management Data Center
  2. JSDSERVER-3665

Customize the request types available by customer groups in Customer Portal.

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As an administrator I would like to restrict which request types would be available for customers by groups of customers.

            [JSDSERVER-3665] Customize the request types available by customer groups in Customer Portal.

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011040 ] New: JAC Suggestion Workflow 3 [ 3648457 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665366 ] New: JAC Suggestion Workflow [ 3011040 ]
            SET Analytics Bot made changes -
            Support reference count New: 3
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2326097 ] New: Confluence Workflow - Public Facing v4 [ 2665366 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2054103 ] New: JSD Suggestion Workflow - TEMP [ 2326097 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049434 ] New: JSD Suggestion Workflow [ 2054103 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279420 ] New: JSD Suggestion Workflow - TEMP [ 2049434 ]
            jonah (Inactive) made changes -
            Description Original: As an administrator I would like to restrict which request types would be available for customers by groups of customers. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3665].
              {panel}

            As an administrator I would like to restrict which request types would be available for customers by groups of customers.

              Unassigned Unassigned
              aschneider@atlassian.com Adalberto Schneider
              Votes:
              6 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: