Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4606

As a ServiceDesk administrator I would like to add multiple questions to CSAT feedback

XMLWordPrintable

    • 2
    • 1

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently the CSAT functionality only provides 1 question, but it would be nice if we could add multiple questions with this feature.

            [JSDCLOUD-4606] As a ServiceDesk administrator I would like to add multiple questions to CSAT feedback

            Samriddhi Saumya added a comment -

            Hi Everyone,

            Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-4534 which has received more traction. You can follow the ticket there as the source of truth.

            Thank you again for your feedback!

            Samriddhi Saumya

            Jira Service Management Cloud team

            Samriddhi Saumya added a comment - Hi Everyone, Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of  https://jira.atlassian.com/browse/JSDCLOUD-4534 which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback! Samriddhi Saumya Jira Service Management Cloud team

            Julimar Romero added a comment -

            +1

            Julimar Romero added a comment - +1

            Paul Johnston added a comment -

            +1

            Paul Johnston added a comment - +1

            Jack Faulkner added a comment -

            +1

            Jack Faulkner added a comment - +1

            Shayan Memari added a comment -

            This feature would be very useful for us too. Please consider adding it.

            Shayan Memari added a comment - This feature would be very useful for us too. Please consider adding it.

            Kasada Support added a comment -

            The lack of customisation of the CSAT Surveys on the JSD Cloud is a big problem for us because we have decided to measure multiple types of metrics and we would need to ask 2-3 questions in the CSat survey each with their own rating. 

            Kasada Support added a comment - The lack of customisation of the CSAT Surveys on the JSD Cloud is a big problem for us because we have decided to measure multiple types of metrics and we would need to ask 2-3 questions in the CSat survey each with their own rating. 

              Unassigned Unassigned
              ddiblasio David Di Blasio
              Votes:
              23 Vote for this issue
              Watchers:
              22 Start watching this issue

                Created:
                Updated:
                Resolved: