The project administrator shall be able to create customized the CSAT surveys per Issue type. The customized survey shall include questions with different types of possible answers:

• Score (from 1 to 5 stars)
• Single choice menu ("Very satisfied", "Satisfied", "Not happy", "Hate it"...)
• Multiple line comment box

The project administrator shall be able to create reports that include the score and single choice replies. EazyBI shall import these values.

Possible workaround: Use Forms

A detailed article has been published on Community, which demonstrates how to use forms to have a multiple questio CSAT survey. It is available here: https://community.atlassian.com/t5/Jira-Service-Management-articles/Using-Forms-to-ask-multiple-questions-in-Satisfaction-surveys/ba-p/2297551