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  1. Jira Service Management Data Center
  2. JSDSERVER-4534

Multiple question CSAT survey

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The project administrator shall be able to create customized the CSAT surveys per Issue type. The customized survey shall include questions with different types of possible answers:

      • Score (from 1 to 5 stars)
      • Single choice menu ("Very satisfied", "Satisfied", "Not happy", "Hate it"...)
      • Multiple line comment box

       

      The project administrator shall be able to create reports that include the score and single choice replies. EazyBI shall import these values.

       

      Thanks,

      Jon

            Unassigned Unassigned
            046ae2c1ce39 Jon Regueiro
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              Created:
              Updated: