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  1. Jira Service Management Data Center
  2. JSDSERVER-4534

Multiple question CSAT survey

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The project administrator shall be able to create customized the CSAT surveys per Issue type. The customized survey shall include questions with different types of possible answers:

      • Score (from 1 to 5 stars)
      • Single choice menu ("Very satisfied", "Satisfied", "Not happy", "Hate it"...)
      • Multiple line comment box

       

      The project administrator shall be able to create reports that include the score and single choice replies. EazyBI shall import these values.

       

      Thanks,

      Jon

            [JSDSERVER-4534] Multiple question CSAT survey

            Benny Paul added a comment -

            What is the target qurter/year to make this feature available.

            To begin with - Is there a way for me to add a sufix to subject of the survey email to say it "Customer Survey"

            Benny Paul added a comment - What is the target qurter/year to make this feature available. To begin with - Is there a way for me to add a sufix to subject of the survey email to say it "Customer Survey"

            Eshwar Palem added a comment - - edited

            The CSAT provides the ability to edit a question and not more than that. I believe it should provide beyond that for having it as a user friendly .

            Eshwar Palem added a comment - - edited The CSAT provides the ability to edit a question and not more than that. I believe it should provide beyond that for having it as a user friendly .

            Mike Higgins added a comment -

            Come on Jira, you have this available on many levels in your Server and Data Center versions.  What's holding you back?

            Mike Higgins added a comment - Come on Jira, you have this available on many levels in your Server and Data Center versions.  What's holding you back?

            banson added a comment -

            Seems like a no brainer to have this functionality.  I can't recall the last time I ever was asked to do a survey and there was one question. If you're going to have CSAT, let's do it right.  

            banson added a comment - Seems like a no brainer to have this functionality.  I can't recall the last time I ever was asked to do a survey and there was one question. If you're going to have CSAT, let's do it right.  

              Unassigned Unassigned
              046ae2c1ce39 Jon Regueiro
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                Created:
                Updated: