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  1. Jira Service Management Cloud
  2. JSDCLOUD-4534

Multiple question CSAT survey

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The project administrator shall be able to create customized the CSAT surveys per Issue type. The customized survey shall include questions with different types of possible answers:

      • Score (from 1 to 5 stars)
      • Single choice menu ("Very satisfied", "Satisfied", "Not happy", "Hate it"...)
      • Multiple line comment box

      The project administrator shall be able to create reports that include the score and single choice replies. EazyBI shall import these values.

      Possible workaround: Use Forms

      A detailed article has been published on Community, which demonstrates how to use forms to have a multiple questio CSAT survey. It is available here: https://community.atlassian.com/t5/Jira-Service-Management-articles/Using-Forms-to-ask-multiple-questions-in-Satisfaction-surveys/ba-p/2297551

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          is duplicated by

          Suggestion - JSDCLOUD-4606 As a ServiceDesk administrator I would like to add multiple questions to CSAT feedback

          • Closed

          Suggestion - JSDCLOUD-8356 Ability to Add More Questions In Customer Satisfaction Survey

          • Closed
          is related to

          Suggestion - JSDSERVER-4534 Multiple question CSAT survey

          • Gathering Interest
          mentioned in

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              a620038e6229 Jehan Gonsalkorale
              046ae2c1ce39 Jon Regueiro
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              Dates

                Created:
                Updated: