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  1. Jira Service Desk Cloud
  2. JSDCLOUD-4506

Customer Notifications for Issue Updated Event

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Component/s: None
    • Labels:
      None
    • Support reference count:
      3
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      JSD-218, and JSD-4418 later on, brings a lot more flexibility in managing Customer Notifications. However, there're certain events where Customers (Reporters, Request Participants) do not receive notifications e.g. Issue Assigned, Issue Moved, Issue Updated.

      Suggestion

      Add the ability to configure whether Customers should receive notifications for Issue Updated event e.g. when the Request Type is changed.

      Note

      Suggestions for other Events are tracked in the linked tickets.

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              Assignee:
              Unassigned
              Reporter:
              vdung Andy Nguyen (Inactive)
              Votes:
              7 Vote for this issue
              Watchers:
              7 Start watching this issue

                Dates

                Created:
                Updated: