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  1. Jira Service Management Cloud
  2. JSDCLOUD-4506

Customer Notifications for Issue Updated Event

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      JSD-218, and JSD-4418 later on, brings a lot more flexibility in managing Customer Notifications. However, there're certain events where Customers (Reporters, Request Participants) do not receive notifications e.g. Issue Assigned, Issue Moved, Issue Updated.

      Suggestion

      Add the ability to configure whether Customers should receive notifications for Issue Updated event e.g. when the Request Type is changed.

      Note

      Suggestions for other Events are tracked in the linked tickets.

            Unassigned Unassigned
            vdung Andy Nguyen (Inactive)
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              Created:
              Updated: