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  1. Jira Service Management Cloud
  2. JSDCLOUD-4506

Customer Notifications for Issue Updated Event

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      JSD-218, and JSD-4418 later on, brings a lot more flexibility in managing Customer Notifications. However, there're certain events where Customers (Reporters, Request Participants) do not receive notifications e.g. Issue Assigned, Issue Moved, Issue Updated.

      Suggestion

      Add the ability to configure whether Customers should receive notifications for Issue Updated event e.g. when the Request Type is changed.

      Note

      Suggestions for other Events are tracked in the linked tickets.

      Attachments

        Issue Links

          incorporates

          Suggestion - JSDCLOUD-1700 When Raise Request on behalf of customer from JIRA and change request type a notification should be sent

          • Closed

          Suggestion - JSDCLOUD-3158 Send notifications for transitions

          • Closed

          Suggestion - JSDCLOUD-3417 Issue Moved notification

          • Closed

          Suggestion - JSDCLOUD-1222 Email notification for Issue Assigned

          • Gathering Interest
          is duplicated by

          Suggestion - JSDCLOUD-3995 Ability to notify customers when issue is moved between projects.

          • Closed
          is related to

          Suggestion - JSDSERVER-4506 Customer Notifications for Issue Updated Event

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
              Votes:
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              Dates

                Created:
                Updated: