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  1. Jira Service Management Data Center
  2. JSDSERVER-4506

Customer Notifications for Issue Updated Event

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      JSD-218, and JSD-4418 later on, brings a lot more flexibility in managing Customer Notifications. However, there're certain events where Customers (Reporters, Request Participants) do not receive notifications e.g. Issue Assigned, Issue Moved, Issue Updated.

      Suggestion

      Add the ability to configure whether Customers should receive notifications for Issue Updated event e.g. when the Request Type is changed.

      Note

      Suggestions for other Events are tracked in the linked tickets.

            [JSDSERVER-4506] Customer Notifications for Issue Updated Event

            Danerys Targarian (Inactive) added a comment - - edited

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            Danerys Targarian (Inactive) added a comment - - edited jhbjhbjhb

            Vikki Short added a comment -

            We require that our customers are notified when the description is edited (i.e. issue updated event), however we wouldn't necessarily want them to be notified of every update to other fields in the issue.

            Vikki Short added a comment - We require that our customers are notified when the description is edited (i.e. issue updated event), however we wouldn't necessarily want them to be notified of every update to other fields in the issue.

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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                Created:
                Updated: