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Details

Type: Suggestion
Resolution: Fixed
Fix Version/s: None
Component/s: Email - Outgoing
Labels:

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Service desk does not send notification for transitions for the reporter, at the moment as stated on the documentation it only send notification on these cases:

the request is created
a comment is added to the request
another participant is added to the request
the request is resolved with a set resolution field
the request is reopened with a cleared resolution field

We need to add a feature to send notifications for transitions created on workflows.

There isn't any workaround at the moment.

Attachments

Issue Links

duplicates

JSDSERVER-218 Provide the ability to customize Jira Service Desk notifications

Closed

is duplicated by

JSDSERVER-1564 As an Agent I want to decide on workflow transitions weather the reporter should be informed via email or not.

Closed

is incorporated by

JSDSERVER-4506 Customer Notifications for Issue Updated Event

Gathering Interest

relates to

JSDCLOUD-3158 Send notifications for transitions

Closed

mentioned in: Page Loading...; Page Loading...

(1 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Paulo Miguel (Inactive)

Votes:: 2 Vote for this issue

Watchers:: 6 Start watching this issue

Dates

Created:: 09/Dec/2015 8:51 PM

Updated:: 19/Sep/2019 5:56 AM

Resolved:: 21/Oct/2016 5:12 AM