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  1. Jira Service Management Cloud
  2. JSDCLOUD-3158

Send notifications for transitions

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Service desk does not send notification for transitions for the reporter, at the moment as stated on the documentation it only send notification on these cases:

      • the request is created
      • a comment is added to the request
      • another participant is added to the request
      • the request is resolved with a set resolution field
      • the request is reopened with a cleared resolution field

      We need to add a feature to send notifications for transitions created on workflows.

      There isn't any workaround at the moment.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-218 As an Admin I want to be able to customize the Service Desk notifications' subject, content and format

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-1564 As an Agent I want to decide on workflow transitions weather the reporter should be informed via email or not.

          • Closed
          is incorporated by

          Suggestion - JSDCLOUD-4506 Customer Notifications for Issue Updated Event

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-3158 Send notifications for transitions

          • Closed

          Activity

            People

              Unassigned Unassigned
              pmiguel Paulo Miguel (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
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              Dates

                Created:
                Updated:
                Resolved: