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  1. Jira Service Management Cloud
  2. JSDCLOUD-3417

Issue Moved notification

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, after moving an Issue from SD.A to SD.B, there will be no notification email on this. Hence, replying to the Issue creation notification email will not update the Issue. This is due to the request type is being mapped on the Issue when the Issue is being moved.

      Suggested Solution

      At the Issue Moved wizard, on "Update Fields", prompt the user to map the Request Type.

      Workaround

      For now, manually set the Request Type and add a comment so that the customer will receive a notification email on the Issue Moved.

      Attachments

        Issue Links

          incorporates

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-4373 Incorrect Notification Helper for Issue Moved

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-4489 Redirect a Moved Request to its JIRA URL if Portal URL is Not Available and Anonymous View is Enabled

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-3613 Allow For Selecting Customer Request Types When Moving Issues Between SD Projects

          • Future Consideration
          is incorporated by

          Suggestion - JSDCLOUD-4506 Customer Notifications for Issue Updated Event

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-3417 Issue Moved notification

          • Closed
          relates to

          Suggestion - JSDCLOUD-3613 Allow For Selecting Customer Request Types When Moving Issues Between SD Projects

          • Future Consideration
          mentioned in

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              Unassigned Unassigned
              mmuthusamy Moga
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              Dates

                Created:
                Updated:
                Resolved: