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  1. Jira Service Management Cloud
  2. JSDCLOUD-4489

Redirect a Moved Request to its JIRA URL if Portal URL is Not Available and Anonymous View is Enabled

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      There're chances that an SD request is moved to a non-SD project e.g. from SD-1 to NSD-2. In this case, when accessing SD-1 via its Portal URL it says the request has been moved to a project which you have no access. This is because there's no Portal URL for NSD-2 to be redirected to.

      Suggestion

      Theoretically this is a correct message. However, if NSD is open to Anonymous access, then it would be better if JIRA or SD could detect this and redirect SD-1 to the JIRA URL of NSD-2, which will be accessible by any Anonymous user.

      Note

      When it comes to Anonymous, this should be tracked closely with JSD-4467.

            [JSDCLOUD-4489] Redirect a Moved Request to its JIRA URL if Portal URL is Not Available and Anonymous View is Enabled

            Matthew Hunter added a comment -
            Atlassian Update - April 9, 2021

            Hi everyone,

            Thank you for bringing this suggestion to our attention.

            As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, this suggestion didn’t make it to the roadmap this time and we are closing it.

            As we continue to roll out features we do look at feedback from our users and if you feel like this suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team!

            Matthew Hunter added a comment - Atlassian Update - April 9, 2021 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, this suggestion didn’t make it to the roadmap this time and we are closing it. As we continue to roll out features we do look at feedback from our users and if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team!

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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