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  1. Jira Service Management Cloud
  2. JSDCLOUD-4489

Redirect a Moved Request to its JIRA URL if Portal URL is Not Available and Anonymous View is Enabled

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      There're chances that an SD request is moved to a non-SD project e.g. from SD-1 to NSD-2. In this case, when accessing SD-1 via its Portal URL it says the request has been moved to a project which you have no access. This is because there's no Portal URL for NSD-2 to be redirected to.

      Suggestion

      Theoretically this is a correct message. However, if NSD is open to Anonymous access, then it would be better if JIRA or SD could detect this and redirect SD-1 to the JIRA URL of NSD-2, which will be accessible by any Anonymous user.

      Note

      When it comes to Anonymous, this should be tracked closely with JSD-4467.

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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                Created:
                Updated:
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