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  1. Jira Service Management Data Center
  2. JSDSERVER-4489

Redirect a Moved Request to its JIRA URL if Portal URL is Not Available and Anonymous View is Enabled

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Details

    • Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      There're chances that an SD request is moved to a non-SD project e.g. from SD-1 to NSD-2. In this case, when accessing SD-1 via its Portal URL it says the request has been moved to a project which you have no access. This is because there's no Portal URL for NSD-2 to be redirected to.

      Suggestion

      Theoretically this is a correct message. However, if NSD is open to Anonymous access, then it would be better if JIRA or SD could detect this and redirect SD-1 to the JIRA URL of NSD-2, which will be accessible by any Anonymous user.

      Note

      When it comes to Anonymous, this should be tracked closely with JSD-4467.

      Attachments

        Issue Links

          is incorporated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-4467 Customers get confused when they have to log out to view JIRA tickets that are open to Anyone

          • Low - Low priority issues
          • Gathering Impact

          Suggestion - JSDSERVER-3417 Issue Moved notification

          • Closed
          relates to

          Suggestion - JSDCLOUD-4489 Redirect a Moved Request to its JIRA URL if Portal URL is Not Available and Anonymous View is Enabled

          • Closed

          Activity

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              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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