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Suggestion
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Resolution: Low Engagement
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1
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Summary
There're chances that an SD request is moved to a non-SD project e.g. from SD-1 to NSD-2. In this case, when accessing SD-1 via its Portal URL it says the request has been moved to a project which you have no access. This is because there's no Portal URL for NSD-2 to be redirected to.
Suggestion
Theoretically this is a correct message. However, if NSD is open to Anonymous access, then it would be better if JIRA or SD could detect this and redirect SD-1 to the JIRA URL of NSD-2, which will be accessible by any Anonymous user.
Note
When it comes to Anonymous, this should be tracked closely with JSD-4467.
- is incorporated by
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JSDSERVER-4467 Customers get confused when they have to log out to view JIRA tickets that are open to Anyone
- Gathering Impact
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JSDSERVER-3417 Issue Moved notification
- Closed
- relates to
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JSDCLOUD-4489 Redirect a Moved Request to its JIRA URL if Portal URL is Not Available and Anonymous View is Enabled
- Closed