Email notification for Issue Assigned

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Description

      customer email notification for Issue Assigned when the issue is assigned to someone

      Suggested Resolution

      In some situations, it would be useful to have a notification when the issue is assigned.

      Why this is important?

      As per the above documentation, Service Desk customers receive email notifications when the following events happen:

      • when they raise a request through the Customer Portal,
      • when their request is resolved,
      • when another user comments on their request, and
      • when there is a change in the request's status, i.e. the 'status name'.

      Customers won't receive any notifications when the issue is being assigned to someone.

      Workaround (if any)

      NA

            Assignee:
            Unassigned
            Reporter:
            Yit Wei
            Votes:
            55 Vote for this issue
            Watchers:
            47 Start watching this issue

              Created:
              Updated: