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  1. Jira Service Desk Cloud
  2. JSDCLOUD-1222

Email notification for Issue Assigned

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    • UIS:
      1
    • Support reference count:
      17
    • Feedback Policy:

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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As per the above documentation, Service Desk customers receive email notifications when the following events happen:

      • when they raise a request through the Customer Portal,
      • when their request is resolved,
      • when another user comments on their request, and
      • when there is a change in the request's status, i.e. the 'status name'.

      Customers wont' receive any notifications when the issue is being assigned to someone.

      In some situations, it would be useful to have a notification when the issue is assigned.

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              Assignee:
              Unassigned
              Reporter:
              ywoo Yit Wei Woo
              Votes:
              27 Vote for this issue
              Watchers:
              25 Start watching this issue

                Dates

                Created:
                Updated: