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  1. Jira Service Management Cloud
  2. JSDCLOUD-1222

Email notification for Issue Assigned

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Description

      customer email notification for Issue Assigned when the issue is assigned to someone

      Suggested Resolution

      In some situations, it would be useful to have a notification when the issue is assigned.

      Why this is important?

      As per the above documentation, Service Desk customers receive email notifications when the following events happen:

      • when they raise a request through the Customer Portal,
      • when their request is resolved,
      • when another user comments on their request, and
      • when there is a change in the request's status, i.e. the 'status name'.

      Customers won't receive any notifications when the issue is being assigned to someone.

      Workaround (if any)

      NA

            Unassigned Unassigned
            ywoo Yit Wei
            Votes:
            52 Vote for this issue
            Watchers:
            44 Start watching this issue

              Created:
              Updated: