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  1. Jira Service Desk Cloud
  2. JSDCLOUD-4248

When changing the reporter to a new customer, that customer should be notified

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Component/s: None
    • Labels:
      None
    • Support reference count:
      4
    • Feedback Policy:

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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When the reporter of a service desk request is changed to a new customer, that customer does not get any notification about this change.

      Suggested Solution

      Notify the customer when he/she has been assigned as reporter of a ticket.

      Workaround

      Notify manually the customer by adding a new comment.

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              Assignee:
              Unassigned
              Reporter:
              cmao Chen Mao (Inactive)
              Votes:
              5 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

                Created:
                Updated: