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  1. Jira Service Management Cloud
  2. JSDCLOUD-4248

When changing the reporter to a new customer, that customer should be notified

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When the reporter of a service desk request is changed to a new customer, that customer does not get any notification about this change.

      Suggested Solution

      Notify the customer when he/she has been assigned as reporter of a ticket.

      Workaround

      Notify manually the customer by adding a new comment.

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          incorporates

          Suggestion - JSDCLOUD-1222 Email notification for Issue Assigned

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-4248 When changing the reporter to a new customer, that customer should be notified

          • Closed

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              Unassigned Unassigned
              cmao Chen Mao (Inactive)
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              Dates

                Created:
                Updated: