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  1. Jira Service Management Cloud
  2. JSDCLOUD-4248

When changing the reporter to a new customer, that customer should be notified

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When the reporter of a service desk request is changed to a new customer, that customer does not get any notification about this change.

      Suggested Solution

      Notify the customer when he/she has been assigned as reporter of a ticket.

      Workaround

      Notify manually the customer by adding a new comment.

            Unassigned Unassigned
            cmao Chen Mao (Inactive)
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              Created:
              Updated: