When changing the reporter to a new customer, that customer should be notified

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: None
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    • 2

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When the reporter of a service desk request is changed to a new customer, that customer does not get any notification about this change.

      Suggested Solution

      Notify the customer when he/she has been assigned as reporter of a ticket.

      Workaround

      Notify manually the customer by adding a new comment.

            Assignee:
            Unassigned
            Reporter:
            Chen Mao (Inactive)
            Votes:
            5 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: