When changing the reporter to a new customer, that customer should be notified

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: None
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    • 2

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When the reporter of a service desk request is changed to a new customer, that customer does not get any notification about this change.

      Suggested Solution

      Notify the customer when he/she has been assigned as reporter of a ticket.

      Workaround

      Notify manually the customer by adding a new comment.

              Assignee:
              Unassigned
              Reporter:
              Chen Mao (Inactive)
              Votes:
              5 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: