Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1222

Email notification for Issue Assigned

XMLWordPrintable

    • 10
    • 14
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As per the above documentation, Service Desk customers receive email notifications when the following events happen:

      • when they raise a request through the Customer Portal,
      • when their request is resolved,
      • when another user comments on their request, and
      • when there is a change in the request's status, i.e. the 'status name'.

      Customers wont' receive any notifications when the issue is being assigned to someone.

      In some situations, it would be useful to have a notification when the issue is assigned.

            [JSDSERVER-1222] Email notification for Issue Assigned

            SET Analytics Bot made changes -
            UIS Original: 9 New: 10
            SET Analytics Bot made changes -
            UIS Original: 8 New: 9
            SET Analytics Bot made changes -
            UIS Original: 7 New: 8
            Marc Dacanay made changes -
            Labels Original: affects-server New: affects-server ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976484 ]
            SET Analytics Bot made changes -
            UIS Original: 8 New: 7
            SET Analytics Bot made changes -
            UIS Original: 7 New: 8
            SET Analytics Bot made changes -
            UIS Original: 8 New: 7
            SET Analytics Bot made changes -
            UIS Original: 7 New: 8
            SET Analytics Bot made changes -
            UIS Original: 8 New: 7

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              88 Vote for this issue
              Watchers:
              56 Start watching this issue

                Created:
                Updated: