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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

As per the above documentation, Service Desk customers receive email notifications when the following events happen:

Customers wont' receive any notifications when the issue is being assigned to someone.

In some situations, it would be useful to have a notification when the issue is assigned.

duplicates

JSDSERVER-971 Allow customization of the Service Desk notifications to customers

is duplicated by

JSDSERVER-4107 Notify customer when Assignee is changed

JSDSERVER-4178 Add Notification to Alert Reporter when an Issue is Assigned

JSDSERVER-4575 As an admin I want to add a customer notification in Service Desk for when Issues are assigned

is incorporated by

JSDSERVER-3475 JSD not sending email notification to reporter when issue is Closed

JSDSERVER-4248 When changing the reporter to a new customer, that customer should be notified

JSDSERVER-4506 Customer Notifications for Issue Updated Event

relates to

JSDSERVER-773 JSD triggers a notification for the reporter on Issue Assigned event

JSDCLOUD-1222 Email notification for Issue Assigned

links to

Internal ticket

(2 is incorporated by, 2 relates to, 1 links to, 1 mentioned in)