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  1. Jira Service Management Data Center
  2. JSDSERVER-4575

As an admin I want to add a customer notification in Service Desk for when Issues are assigned

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Details

    • Suggestion
    • Resolution: Low Engagement
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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Service Desk customers do not know when an issue has been assigned

      Suggested Solution

      Add a customer notification for when issues are assigned

      Why this is important

      This allows customers to know when someone is assigned to an issue so they know it's being worked on

      Workaround

      Can use a combination of automation rules and workflow changes to send an e-mail whenever issue enters an assigned status.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-1222 Email notification for Issue Assigned

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-4575 As an admin I want to add a customer notification in Service Desk for when Issues are assigned

          • Closed

          Activity

            People

              Unassigned Unassigned
              hbui Houston B.
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              4 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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