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  1. Jira Service Management Cloud
  2. JSDCLOUD-4575

As an admin I want to add a customer notification in Service Desk for when Issues are assigned

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Service Desk customers do not know when an issue has been assigned

      Suggested Solution

      Add a customer notification for when issues are assigned

      Why this is important

      This allows customers to know when someone is assigned to an issue so they know it's being worked on

      Workaround

      Can use a combination of automation rules and workflow changes to send an e-mail whenever issue enters an assigned status.

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          is related to

          Suggestion - JSDSERVER-4575 As an admin I want to add a customer notification in Service Desk for when Issues are assigned

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              Unassigned Unassigned
              hbui Houston B.
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                Updated:
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