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  1. Jira Service Management Cloud
  2. JSDCLOUD-4575

As an admin I want to add a customer notification in Service Desk for when Issues are assigned

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Service Desk customers do not know when an issue has been assigned

      Suggested Solution

      Add a customer notification for when issues are assigned

      Why this is important

      This allows customers to know when someone is assigned to an issue so they know it's being worked on

      Workaround

      Can use a combination of automation rules and workflow changes to send an e-mail whenever issue enters an assigned status.

            [JSDCLOUD-4575] As an admin I want to add a customer notification in Service Desk for when Issues are assigned

            Matthew Hunter added a comment -
            Atlassian Update - April 9, 2021

            Hi everyone,

            Thank you for bringing this suggestion to our attention.

            As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, this suggestion didn’t make it to the roadmap this time and we are closing it.

            As we continue to roll out features we do look at feedback from our users and if you feel like this suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team!

            Matthew Hunter added a comment - Atlassian Update - April 9, 2021 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, this suggestion didn’t make it to the roadmap this time and we are closing it. As we continue to roll out features we do look at feedback from our users and if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team!

              Unassigned Unassigned
              hbui Houston B.
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