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  1. Jira Service Management Data Center
  2. JSDSERVER-971

Allow customization of the Service Desk notifications to customers

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      There is currently no method to customize the notifications in Service Desk (it is either enabled or disabled, no modifications are possible).

      This makes it impossible to change who should/should not receive notifications when using the Service Desk notifications, and which operations shouldn't trigger a notification.

      It would be much more convenient if we can modify the Service Desk notifications.

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              Unassigned Unassigned
              jtye Joe Wai Tye (Inactive)
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